Refund policy

We're not responsible for delays outside our control 

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us at hello@skinandtonic.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or catalogue or its packaging may be slightly different.

If you bought online, you have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Your legal rights                       14 days to change your mind for online sales.

Costs of return                         You pay costs of return.

 

When you can't change your mind. You can't change your mind about an order for: 

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

• products that are made to your specifications or are clearly personalised.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after: 

• the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery. 

How to let us know. To let us know you want to change your mind, contact us at hello@skinandtonic.uk . 

You have to return the product at your own cost. If you wish to return a product to us please email us hello@skinandtonic.uk and we will provide you with an address for the return and a reference number, which must be shown on the outside of the package you return. You have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can: 

• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.

 
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

 

When and how we refund you. 

If your refund is for goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.