Skin & Tonic Terms of Sale
Nashes Beauty Ltd t/a Skin & Tonic (“we”, “us” or “our” or “Skin & Tonic”) provides the products available on the website skinandtonic.uk or our other online shops (“Site”) subject to these terms of sale (“Terms of Sale”), our Terms of Use and our Privacy Notice.
Who we are
We, Nashes Beauty Ltd t/a Skin & Tonic (registered number 14419487), are the supplier of the goods sold on the Site and our registered address is Arquen House, Spicer Street, St. Albans, Hertfordshire, England, AL3 4PQ, with VAT registration number 442 5929 79.
Eligibility
To be eligible to purchase goods on the Site and to lawfully enter into and form contracts on the Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card or a PayPal account.
We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again to confirm we accept it when we dispatch or supply the product and confirm dispatch to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Payment
We charge you when you place your order and you may pay by credit/debit card, PayPal, Stripe or other methods specified on the Site.However, for some products we take payment at regular intervals, as explained to you during the order process
Delivery and risk
The prices indicated on the Site are exclusive of delivery charges. We deliver the products following the delivery option selected by you during the order process. Any delivery timescales are indicative only and we do not accept liability for delayed delivery. Risk in the products will pass to you upon delivery to you.
VAT
Prices indicated for products on the Site are all inclusive of VAT (where applicable) at the current rates. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us at hello@skinandtonic.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or catalogue or its packaging may be slightly different.
If you bought online, you have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Your legal rights 14 days to change your mind for online sales.
Costs of return You pay costs of return.
When you can't change your mind. You can't change your mind about an order for:
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
• products that are made to your specifications or are clearly personalised.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:
• the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact us at hello@skinandtonic.uk .
You have to return the product at your own cost. If you wish to return a product to us please email us hello@skinandtonic.uk and we will provide you with an address for the return and a reference number, which must be shown on the outside of the package you return. You have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:
• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you.
If your refund is for goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end a subscription (find out how)
We tell you when and how you can end an on-going contract with us (for example, for a product subscription) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us on hello@skinandtonic.uk .
You have rights if there is something wrong with your product
Upon receipt you must inspect the products. If you think there is something wrong with your product, you must contact us by email - hello@skinandtonic.uk in accordance with our Returns Policy. We honour our legal duty to provide you with products that are as described to you on the Site and that meet all the requirements imposed by law. Remember too that you have several options for resolving disputes with us (see below).
However, we do not accept responsibility for misuse of our products. It is your responsibility to use the products with discretion and follow the advice on the label. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by you. We accept no liability for loss or consequential damage arising from the product supplied.
Information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If you have a medical complaint, it is your responsibility to seek advice about contraindications and drug interactions. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.
We can change products and these terms
Changes we can always make. We can always change a product:
• to reflect changes in relevant laws and regulatory requirements;
• to make minor improvements. These are changes that don't affect your use of the product.
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact us by hello@skinandtonic.uk to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received:
• if we have none of the product requested in stock, we can propose an alternative.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see above).
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 30 days you can contact us at hello@skinandtonic.uk to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can withdraw products
We can stop providing a product, such as an ongoing service or a subscription for goods. We let you know at least seven days in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
• you don't make any payment to us when it's due and you still don't make payment within five days of our reminding you that payment is due;
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice:
Resolving disputes with us
Please notify us at hello@skinandtonic.uk if you have any complaints regarding our products or service and we will try to resolve this with you. If this cannot be resolved with both of us acting reasonably within a reasonable time:
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.If you're unhappy with the transfer you can contact us at hello@skinandtonic.uk to end the contract within 7 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.